Shipping Policy
Order Processing & Fulfillment
Orders are processed and shipped Monday through Friday, excluding federal holidays.
• Orders placed before 2:00 PM Eastern Standard Time (EST) typically ship the same business day
• Orders placed after 2:00 PM EST are usually processed the following business day
• Processing times may be extended during high order volume periods
• Customers will be notified if significant fulfillment delays occur
• All shipping timeframes are estimates and are not guaranteed delivery dates
Shipping Carrier & Method
All orders are shipped using USPS Ground shipping services unless otherwise specified during checkout.
• Shipping services are limited to areas supported by USPS
• Carrier delays caused by weather, natural disasters, or operational disruptions are outside of our control
Tracking Information
Tracking information is automatically sent to the email address provided at checkout once a shipping label is generated.
• Tracking updates may take time to appear within the carrier’s system
• Temporary tracking delays do not indicate shipment failure
Estimated Transit Times
Typical USPS Ground transit times are 2–5 business days for most United States destinations.
• Transit times may vary based on location and carrier conditions
• Shipping timelines are estimates only and are not guaranteed
Lost, Delayed, or Stalled Shipments
If a shipment meets one of the following conditions, it may qualify for replacement shipment or refund following investigation:
• No tracking movement for 7 consecutive days
• Shipment remains in transit longer than 15 business days after shipment confirmation
Replacement or refund eligibility is determined at our sole discretion following carrier investigation results. Customers must contact support to initiate shipment investigations.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
• Address changes cannot be guaranteed after an order is placed
• Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment
Order Verification & Fraud Prevention
Orders may be subject to verification or cancellation if fraud risk indicators are detected.
• We reserve the right to delay shipment, request additional verification, or cancel high-risk orders
Responsibility After Delivery
Once tracking confirms delivery to the shipping address provided at checkout, responsibility for the package transfers to the customer.
• Customers should ensure secure delivery locations
• We are not responsible for packages confirmed delivered by the carrier
Shipping Availability
We currently ship within serviceable areas supported by USPS domestic shipping services. Certain destinations may experience extended delivery timeframes.
Shipping Support & Order Assistance
Customers experiencing shipping concerns, delays, or missing shipments must contact our support team prior to initiating payment disputes or chargebacks. We are committed to resolving shipping concerns quickly and professionally.
By placing an order, customers acknowledge and accept the shipping timelines, carrier limitations, and policies outlined in this Shipping Policy.
Shipping Support Contact:
Info@ExceedEnhancement.com
