Refund Policy

Effective Date: December 10, 2025

Overview

At Exceed Enhancement, we strive to provide high-quality research-grade peptides, amino acids, and other compounds. All products are intended strictly for research purposes only and are not for human consumption. Due to the nature of our products, we have a limited refund policy.

All Sales are final and may only be refunded in the form of store credit, except at the sole discretion of Exceed Enhancement.

Eligibility for Refunds

Refunds are only considered under the following circumstances:

  • Product has not yet been shipped.
  • The product was damaged during shipping due to improper packaging.
  • An incorrect product was sent.
  • Product received is materially different from what was described on the website.

In the event of missing or damaged products, photographic evidence of the order in its original vacuum sealed packaging is a strict requirement.

Refunds are not provided for changes of mind, incorrect orders placed by the customer, or any product used in research prior to reporting the issue.

Requesting a Refund

If you believe your order qualifies for a refund, contact us immediately at Info@ExceedEnhancement.com within 48 hours of receiving the order. Include your order number, product name, and a detailed description of the issue. Supporting photos or documentation may be requested.
 

Refund Process

Once your refund request is approved, we may require the return of the product or photographic evidence before issuing a refund. Refunds will be issued in the form of store credit to the customers account.

Shipping Costs

Shipping costs are non-refundable, except in cases where we shipped the wrong item or the item was damaged during transit. You are responsible for any return shipping costs unless otherwise agreed upon with our support team.

Order Cancellation

Orders not paid within 24 hours will be automatically canceled and deleted from our system. Customers are encouraged to complete payment promptly to avoid cancellation.

Contact Us

If you have questions or concerns regarding refunds, please contact us at Info@ExceedEnhancement.com. We are committed to working with our customers to resolve any issues in a timely and professional manner.